Delivery Conditions

 

FREE DELIVERY

This promotion is only applicable to deliveries to Spain Peninsule and Balear Islands. Free Delivery is applied, when all the products added to the shopping basket exceed 150 € (VAT NOT included) in total total as long as they are products from the "SPARE PARTS", "ANAGRAMS", "BELTS" family. SAFETY", "DIAGNOSIS", "SKIRTS", "TOOLS", "MANUALS" or "OILS and ADDITIVES" families, the promotion not being applicable when the products are within the OUTLET family (with additional discount). This promotion is only valid for the Peninsula and the Balearic Islands, the Canary Islands are excluded. They are not applicable to customers who have a discount.

Products from other families such as "LAND ROVER ACCESSORIES" are usually products of great volume or weight, so it is not possible to apply free delivery when these products are included in the order. This promotion, will not be apply neither, if the product shows a discount or is included in the "OUTLET" family.

If a customer makes an order of several references and there is no stock available for at least one reference, the shipment will be completed as soon as we receive the outstanding item. If the customer wishes to send the order in 2 separate expeditions, please contact us through email (bm@bearmach.es) or telephone (+34-945290427).

All our products are original brands, new or remanufactured product. Our commitment is to achieve your total satisfaction, so you are not satisfied, we give you back the money for all the products of our store. No additional questions or problems. If you want to change, you just have to say it. If for any reason, you are not satisfied with your order, you have a period of 15 calendar days, a count of the date of delivery of the order, to return it. (According to article 44 of Law 7/1996, of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19).

The cost of sending the return is paid by the customer and a penalty of 15% of the sale value of the piece will be applied as handling and administration expenses.

In the case of original spare parts, the penalty is 15% or € 50 per piece if its sale value is greater than 100€.

There are a multitude of reasons why you may wish to return or cancel your order, and we have a flexible returns policy to help make things more convenient. If you have any questions do not hesitate to contact us.

 

ORDER CANCELLATIONS

You are free to cancel your order at any time and for any reason before it is dispatched. We do not take payment until the moment of dispatch and so refunds are not normally necessary when an order is cancelled. To cancel your order, we need explicit instructions from the person who placed the order either by Email or by phone.

An order may not be cancelled after it has been dispatched or while it is in transit but must be treated as a return. In this eventuality a refund will be provided when the goods are returned to us.

 

ORDER RETURNS

The clear majority of returns fall into one of four categories, each of which must be treated in a slightly different manner:

·         Unwanted or otherwise unsuitable goods

·         Damaged or defective goods

·         Broken goods under warranty

·         Incorrect goods dispatched

 

 

Unwanted or unsuitable goods:

You are free to return unwanted goods in new & unused condition for 30 days after delivery. You will be entitled to your choice of an exchange or a full refund to the original payment card. The customer must meet the cost of returns postage for unwanted goods. We cannot accept responsibility for goods in returns transit, and so we recommend that you use registered post or an otherwise insured method.

 

Damaged or defective goods:

You are free to return defective goods in new & unused condition for 30 days after delivery. You will be entitled to your choice of an exchange or a full refund to the original payment card. Eigas Automoción will meet the cost of returns postage for defective goods. We can arrange for a courier pickup of the goods or we can refund your postage expenses (within reasonable limits) upon return delivery. Please note that the warranty given by both Eigas Automoción and the manufacturers of our products will only cover parts. Labor charges and other costs are not covered.

 

Broken goods under warranty:

You are free to return broken goods under a warranty claim for the full warranty period after delivery. Your goods may be repaired or replaced, or you may be offered a refund depending on the decision of the manufacturer. We will send the goods to the manufacturer for assessment but the final decision lies with the manufacturer and you may have to wait for their tests to be completed. The customer must meet the cost of returns postage for warranty claims. We cannot accept responsibility for goods in returns transit, and so we recommend that you use registered post or an otherwise insured method. Please note that the warranty given by both Eigas Automoción and the manufacturers of our products will only cover parts. Labour charges and other costs are not covered.

 

Incorrect goods dispatched:

Occasionally the wrong item is sent to a customer. You are free to return these goods in new & unused condition for 30 days after delivery. You will be entitled to your choice of an exchange for the correct item or a full refund. If you have been mischarged, we will correct the discrepancy. Eigas Automoción will meet the cost of returns postage for defective goods. We can arrange for a courier pickup of the goods or we can refund your postage expenses (within reasonable limits) upon return delivery.

 

IMPORTANT:

Exchanges will only be made where the same item is available in stock at the same price as the original. Items bought at special offer prices cannot be subsequently exchanged for identical items on sale at higher prices. If an item is not available a full refund may be the only option.

All goods must be returned in new & unused condition unless a warranty claim is being made. We reserve the right to refuse returned goods if necessary. Reasons may include:

Where a full refund is the suitable course of action we have a statutory obligation to refund payment to the card used to pay originally within 30 days of the return of the goods. However, we do not believe it is right to hold your money for longer than necessary and so a refund will be provided as soon as possible.

IMPORTANT: Refunds are processed by credit & debit card companies less quickly than sales. A refund may take up to 10 days to appear on your statement after it has been authorized.

 

EXCHANGES PROCEDURE

If you are returning goods for an exchange we would normally have to wait for the goods to arrive with us and inspect them before we can send out the replacement. However, we recognize that sometimes and exchange must be made quickly and so we can send out a replacement immediately. We must take payment for the replacement but as soon as the return arrives we will give you a refund on that cost.

·         Goods have been used

·         Goods are soiled

·         Goods have an odor i.e. smoke

·         Goods are damaged as a result of misuse or ill-treatment

 

 

Please note that the indicated delivery times are indicative. In the specific case of shipping to the Canary Islands, the usual period is 12-14 days from confirmation and the shipping cost includes export charges and transportation cost. The client must pay the IGIC and the import DUA upon arrival of the order to the islands.